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HEADQUARTER:
Germany
INDUSTRY:
BFSI
WEBSITE:
www.db.com
About Company
Deutsche Bank AG is a multinational investment bank and financial services company headquartered in Frankfurt, Germany, and dual-listed in New York Stock Exchange and Frankfurt Stock Exchange. The bank's network spans 58 countries with a large presence in Europe, the Americas and Asia
Business Challenge
Today’s businesses are faced with overwhelming, competing challenges and uncharted waters as they continue to navigate the impacts of the COVID-19 pandemic. Out of necessity, CEOs have prioritized the Now―supporting their people, customers and suppliers, addressing supply chain disruption, stabilizing revenues, aligning their businesses with evolving demand and identifying new growth pathways. Deutsche Bank was sniffing around how to tackle its business challenge
As the bank has been following the traditional process of sending the welcome kit in the form of hard copies of the document to their customers who are opting for loan from their bank, the Covid pandemic brought their entire process to standstill as the the courier industry was becoming a nightmare. The problem with the courier industry which struck their cord was due to the longer time span they were taking to deliver the document following the covid restrictions and the lack of reachibility as the larger part of the country imposed ban of transportation.
The challenge was how to deliver and process the various documents to their customers and notify them periodically about all the updates through notifications amid the challenging time where on one side their offices have been shut in Mumbai, and adding to their adversity is the restrictive to longer delivery time span by the courier guys,
Solution
RezMatic provided Deutsche bank a secure and scalable SMS API platform integrated with document sharing model through URL integration to send automated SMS notifications from its financial management software. RezMatic’s comprehensive API documentation with extensive code snippets enabled the bank quickly integrate document management with SMS APIs and get started within minutes. Backed by RezMatic’s robust and secure technology infrastructure and intelligent SMS gateway, Deutsche Bank realized best-in-class delivery rates and speeds for all its SMS alerts.
Now all of their customers gets instant notifications on their mobile phone with the document attached to it in the form of secure URL's while the PDF document is password protected with unique passwords, thus paving the way for instant document delivery and staying updated on their customers response.
Business Benefits
RezMatic communication platform enabled Deutsche Bank seamlessly automate its docuement dispatch alert mechanism and brought in a high level of visibility into the document delivery operations. Now, customers are instantly notified via SMS when their documents are dispatched, along with information such as their financial statements, and other associated information. Customer satisfaction has increased as they can instantly get all the recent updates and access their documents on the go, irrespecitve of their availibility at home town, making the entire process smoother. With real-time docuement dispatch alerts, RezMatic helped Deutsche Bank streamline its document delivery process and unlocked immediate value and cost benefits to all its stakeholders. Timely notifications also served to check the domino effect cascading from Deutsche Bank to its customers, and in turn, to their customers.