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With Knowlarity’s personalized IVR system (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.
Use your IVR system to respond to all customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent to highly organized business communication system with an IVR number
Our cloud IVR solutions enable customers to handle most queries such as billing, basic information, etc. by themselves. The IVR would allow your agents to invest time on more complex client issues
RezMatic’s Personalized IVR system greets you by your name which creates a great impression on your callers. and The IVR predicts why your customers are calling based on their interaction history. Intelligently directs you to the right menu option. No need to navigate a complicated menu and waste your time.
Create IVR system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents
Provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutions.
Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purpose
IVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messaging
Configure sophisticated IVR call flows with menu as well as multiple sub-menu options.
Maintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.
Choose your IVR number from a pool of international and domestic, toll free and virtual phone numbers
With our smart hosted IVR service, connect one particular caller to the same agent for better customer experience.
Hosted IVR allows you to block unwanted callers while prioritizing important calls and clients.